Shipping policy

1. Order Processing Time

Thank you for shopping with The Diorama Hub.

Our products include handmade miniature diorama scenes and small-scale accessories. Processing time may vary depending on the product type.

Handmade Diorama Scenes

Most diorama scenes are handmade, hand-painted, and individually finished after order confirmation.

Because each scene requires manual production, detailing, drying, assembly, and final inspection, the usual processing time is approximately:

10–30 days before shipment

Processing time may vary depending on order volume, scene complexity, material availability, and handmade production schedule.

Wheels, Figures, Props, and Scene Accessories

For small items such as miniature car wheels, figures, props, tools, road parts, and other scene accessories, orders are usually shipped within:

5 business days

This applies only to in-stock accessory items that do not require handmade production.

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2. Estimated Shipping Time

After your order has been shipped, the estimated international delivery time is usually:

Please note that these delivery times are estimates only and are not guaranteed.

Actual delivery time may be affected by:

• Customs clearance
• Local postal service speed
• Weather conditions
• Public holidays
• Remote delivery areas
• Carrier delays
• Incorrect or incomplete shipping information

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3. Handmade Product Shipping Notice

Handmade diorama scenes require more time than standard mass-produced products.

If your order includes both handmade scenes and accessories, we may ship them together or separately depending on the production status and shipping arrangement.

If shipped together, the order may follow the longer processing time of the handmade item.

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4. Expedited Shipping

If you need expedited shipping or have a specific delivery deadline, please contact us before placing your order or as soon as possible after ordering.

Expedited shipping may not be available for all countries or all products.

Additional shipping fees may apply.

Please contact us at:

[CONTACT EMAIL]

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5. Shipping Confirmation and Tracking

Once your order has been shipped, we will send a shipping confirmation email with tracking information when available.

Tracking updates may take several days to appear after the package has been handed over to the carrier.

For international shipments, tracking updates may be delayed during customs clearance or carrier transfer.

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6. Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These fees are not included in the product price or shipping fee unless expressly stated.

Customers are responsible for paying any applicable customs duties, taxes, or import charges.

We are not responsible for delays caused by customs processing.

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7. Incorrect Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

We are not responsible for failed delivery, lost packages, or returned shipments caused by incorrect or incomplete address information provided by the customer.

If a package is returned due to an incorrect address, failed delivery, refusal of delivery, or failure to pay customs fees, additional shipping fees may be required to resend the package.

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8. Shipping Damage

We carefully pack all orders, especially handmade diorama scenes. However, due to the nature of international shipping, small parts may loosen or become damaged during transit.

If your item arrives damaged, please contact us within 7 days of delivery and provide:

• Your order number
• Photos of the outer package
• Photos of the inner packaging
• Photos or video of the damaged item
• A brief description of the issue

After review, we may provide replacement parts, repair guidance, or another suitable solution according to our Return & Refund Policy.

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9. Lost or Delayed Packages

If your package is significantly delayed, please contact us and we will help check the shipping status with the carrier where possible.

Please note that we are not responsible for delays caused by customs, carriers, weather, public holidays, or other events outside our control.

A package is not considered lost until the carrier confirms it as lost or until the tracking has shown no reasonable movement for an extended period.

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10. Contact Us

For questions about shipping, expedited delivery, order status, or delivery issues, please contact us at: 

Email: towdio64@gmail.com